Widerrufsrecht
Return & Refund Policy
At HANNA-SilberzauberCrafts, we are committed to providing you with high-quality products and exceptional customer service. Your satisfaction is very important to us, which is why we offer a 30-day return and satisfaction guarantee.
Cancellation Policy
- You may request a cancellation within 24 hours of placing your order, as long as it has not yet been dispatched.
- Once the order has been shipped, it cannot be cancelled, and our standard return process applies.
Return Policy
- You have 30 days after receiving your order to request a return for a refund or store credit.
- To initiate a return, please contact our customer support team at nel@hanna-silberzaubercrafts.com before sending any item back. We will provide you with detailed return instructions.
- Returned items must be in their original condition and packaging.
- For hygiene reasons, opened or used cosmetic products are not eligible for return.
Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
- Once we receive and inspect your return, we will notify you by email.
- Approved refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
Exchanges
- We offer free exchanges in the form of store credit for issues related to product defects or sizing concerns.
- Please contact our support team to initiate an exchange.
Final Note
By purchasing from HANNA-SilberzauberCrafts, you agree to this Return & Refund Policy. We reserve the right to update or modify this policy at any time, and we encourage customers to review the latest version before making a purchase.